wis4d is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and what rights you have as a wis4d member based in Indonesia.
Six principles that underpin how wis4d handles your personal information responsibly and transparently.
Every piece of data transmitted between your device and wis4d is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information travel over an encrypted connection at all times.
wis4d does not sell, rent, or trade your personal data to third-party marketing companies. Data shared with service partners is limited strictly to what is necessary for the provision of wis4d services.
wis4d collects only the personal data that is genuinely necessary for account management, payment processing, KYC verification, responsible gaming compliance, and service improvement. We do not collect data for its own sake.
As a wis4d member, you have the right to access, correct, export, and request deletion of your personal data. Submit a request at any time to our support team and we will respond within the timeframes set out in this Policy.
wis4d retains personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Retention periods are detailed in Section 7 of this Policy.
Promotional emails and notifications from wis4d are optional. You can withdraw consent for marketing communications at any time from your account settings or by contacting support. Transactional and security communications are not affected by opting out.
1.1 Scope. This Policy applies to all personal data collected and processed by wis4d in connection with the operation of the wis4d.app platform, including the website, account management system, sportsbook, live casino, slots, and all associated support and communication channels. It applies to all registered Members and to visitors who browse wis4d.app without registering.
1.2 Data Controller. wis4d acts as the data controller in respect of personal data collected through the Platform. As data controller, wis4d determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.
1.3 Geographic Scope. wis4d is operated for and marketed primarily to residents of Indonesia. This Policy is written with Indonesian member rights and the Indonesian market context in mind. If you access wis4d from outside Indonesia, this Policy still governs the processing of your data.
1.4 Relationship to Terms & Conditions. This Policy should be read alongside the wis4d Terms & Conditions, which form the primary contractual agreement governing your use of the Platform. In the event of a conflict between this Policy and the Terms & Conditions on a privacy-specific matter, this Policy shall prevail.
2.1 wis4d collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID (KTP, passport, driving licence), nationality | Account registration, KYC age and identity verification, fraud prevention |
| Contact Data | Email address, WhatsApp number, city of residence (e.g., Jakarta, Surabaya, Bandung) | Account communications, support, responsible gaming notifications |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata), e-wallet IDs (GoPay, OVO, DANA, ShopeePay, LinkAja), transaction history in IDR | Deposit and withdrawal processing, anti-money-laundering compliance |
| Account Data | Username, encrypted password, account balance, bonus balances, betting and gaming history | Service delivery, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security, fraud detection, platform performance optimisation |
| Usage Data | Pages visited, games played, bet types and frequencies, session duration, feature interactions | Responsible gaming analysis, product improvement, personalisation |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp support messages | Support quality assurance, dispute resolution, compliance record-keeping |
2.2 Sensitive Data. wis4d does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions) beyond what is incidentally contained in identity verification documents submitted for KYC purposes. Any such incidental data is processed solely for identity verification and is not used for any other purpose.
3.1 Data You Provide Directly. The majority of personal data wis4d holds about you is information you provide voluntarily when you: register a wis4d account; complete KYC verification by uploading identity documents; make a deposit or request a withdrawal; contact the support team via live chat, WhatsApp, or email; participate in promotions or surveys; or update your account profile settings.
3.2 Data Collected Automatically. When you visit wis4d.app or use the Platform, certain technical and usage data is collected automatically through server logs, session tracking, and cookies. This includes your IP address, device identifiers, browser information, and in-platform activity. Automatic data collection helps wis4d maintain platform security, detect fraud, and improve the user experience.
3.3 Data from Third Parties. wis4d may receive limited personal data from trusted third-party service providers in specific circumstances, including:
In all such cases, wis4d receives only the minimum data necessary for the specific purpose and only from partners who are contractually bound to handle data responsibly.
4.1 wis4d processes your personal data on one or more of the following legal bases:
5.1 wis4d uses your personal data for the following purposes:
5.2 Automated Decision-Making. wis4d may use automated processes to flag accounts for fraud review, detect unusual betting patterns, or apply responsible gaming triggers based on data analysis. Where an automated decision has a significant effect on your account (such as a temporary restriction), you have the right to request human review of that decision by contacting the support team.
6.1 wis4d does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances. Data is shared with third parties only in the following limited and specific situations:
7.1 wis4d retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to minimum retention periods required by applicable legal, regulatory, and anti-money-laundering obligations.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years post-closure | Contractual record, KYC compliance, AML obligations |
| Financial / transaction records | Duration of account + 5 years post-closure | AML regulations, dispute resolution, audit requirements |
| KYC verification documents | Duration of account + 5 years post-closure | Regulatory compliance, age verification records |
| Support communication records | 3 years from last communication | Quality assurance, dispute resolution |
| Technical / server logs | 12 months from collection | Security monitoring, fraud detection |
| Marketing consent records | Until consent is withdrawn + 12 months | Consent audit trail |
7.2 After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.
8.1 wis4d implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
8.2 While wis4d takes these measures seriously, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to affected Members, wis4d will notify impacted individuals and relevant authorities in accordance with applicable law and without undue delay.
8.3 You are responsible for maintaining the security of your own wis4d account credentials. Never share your username, password, or two-factor authentication codes with any third party. wis4d will never ask for your password through any communication channel.
9.1 As a wis4d member, you have the following rights in respect of your personal data. To exercise any of these rights, contact the wis4d support team via 24/7 live chat or at the email address in Section 13:
Request a copy of the personal data wis4d holds about you. We will provide this within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data held in your wis4d account. Some changes require supporting documentation.
Request deletion of your personal data where there is no lawful basis for continued retention. This right is subject to wis4d's legal retention obligations.
Request that wis4d restrict processing of your data in certain circumstances, for example while a complaint or rectification request is being resolved.
Request an export of your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service, where technically feasible.
Object to processing carried out on the basis of legitimate interests, including direct marketing. Objections to marketing are actioned immediately; other objections are reviewed on their individual merits.
9.2 Verification. To protect your data, wis4d will verify your identity before processing any data rights request. You may be asked to provide identification documents consistent with those submitted during KYC verification.
9.3 Response Timeframes. wis4d will acknowledge all data rights requests within 5 business days (WIB) and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, wis4d may extend this period by a further 30 days with written notification.
10.1 wis4d uses cookies and similar tracking technologies to operate the platform, maintain session security, and improve the user experience. Cookies are small data files placed on your device by your browser when you visit wis4d.app.
10.2 wis4d uses the following categories of cookies:
10.3 You can manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair Platform functionality. Disabling other categories will reduce personalisation and may prevent certain features from operating correctly, but will not prevent you from using the Platform's core features.
11.1 wis4d is strictly an adults-only platform. All wis4d products and services are available exclusively to individuals aged 21 years and over. wis4d does not knowingly collect personal data from individuals under 21 years of age.
11.2 Age verification is a mandatory component of the wis4d KYC process. Any account found to be held by a person under 21 years of age will be immediately closed, the balance forfeited, and the incident recorded in accordance with wis4d's compliance obligations.
11.3 If you are a parent or guardian and have reason to believe that a minor has registered a wis4d account using false information, please contact the 24/7 support team immediately. wis4d will investigate and take appropriate action without delay.
12.1 wis4d reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how wis4d uses your personal data or alter your data rights — will be communicated to registered Members via email or in-platform notification at least 7 days before the change takes effect.
12.2 Non-material changes (such as clarifications of existing practices, corrections of typographical errors, or formatting updates) may be made without advance notice. The "Last updated" date at the top of this page will always reflect the most recent revision.
12.3 Your continued use of wis4d following notification of a material change constitutes your acceptance of the revised Policy. If you do not accept a change, you must cease using the Platform and may request account closure in accordance with the wis4d Terms & Conditions.
13.1 For any question, concern, or request related to this Privacy Policy or the processing of your personal data by wis4d, please contact us through the following channels:
13.2 Please mark privacy-specific correspondence clearly as "Privacy Request" or "Data Rights Request" so that it is directed to the correct team promptly. wis4d will acknowledge all privacy enquiries within 5 business days (WIB).
13.3 For responsible gaming concerns — including requests to activate deposit limits, session reminders, or self-exclusion — please visit our dedicated Responsible Gaming page or contact the 24/7 live chat team directly. Responsible gaming measures are activated immediately upon verified request.
13.4 For general platform questions, billing enquiries, or account support that does not relate specifically to data privacy, the wis4d FAQ page covers the most common topics and is available without logging in.
Questions about your data? Our 24/7 support team is ready. Or explore the wis4d platform — sports betting, live casino, and slots in one secure account.
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